At Vatchi, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Return

You may return your product under the following conditions:
The product must be unused, undamaged, and in its original packaging.
The return request must be made within 7 days of receiving the order.
Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

We do not accept returns for:
Watches that have been worn, scratched, or damaged by the customer.
Customized or special order products.
Items without original packaging.

3. Refund Process

Once we receive and inspect your returned item, we will:

Notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days through your original method of payment or via bank transfer.

4. Exchange Policy

Exchanges are allowed only if the product is defective or damaged upon arrival.
Please report such issues within 48 hours of delivery along with photos for verification.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning the item.
Shipping costs are non-refundable.

6. How to Request a Return or Refund

To initiate a return or refund, please contact us with your order details:

Phone: 0323-4942308
Email: vatchistore@gmail.com
Address: I-10 Markaz, Islamabad, Pakistan